Returns

Returns are accepted for store credit only within 14 days of merchandise ship date for domestic delivery, for items that are received in the same condition they went out in (tags attached and items unworn and unwashed).  If said time periods have passed since the date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we can not offer you store credit at full price.

All accessories and Home Decor can not be returned or refunded. To complete your return, your receipt is required. Please e-mail us to complete our Return Information form. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable when receiving a full refund. If you are shipping an item(s) over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Please ship your item to this address - 

The Gemini Collective
900 Keosauqua Way Ste #101
Des Moines, IA 50309

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund.

Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s) at the time of purchase.

Orders placed Monday - Friday before 2PM PST (excluding holidays) will be processed and shipped within 48 hours. Orders placed on weekends will be processed within 48 hours on the next business day. Delivery estimate dependent on method of shipping chosen at the time of purchase. We offer First Class options and Priority options. Priority mail does NOT mean One Day shipping, however it is a faster option. Regardless of what shipping method you choose, we still process and ship orders in the timeframe listed above.  Shipping during holiday periods (due to a high volume of orders) may take up to 36 hours after placement when placed Monday - Friday before 2PM PST. 

 

We are not responsible for lost or stolen packages once tracking information reports delivered to the address provided or any fees related to international shipping.  Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.

 

Sizing

Sizing is standard unless otherwise stated in the product listing. Always check product descriptions thoroughly before purchasing.